Action Coach Portsmouth

Action Coach Portsmouth

Ellie Lovell

Preparing For The Next Quarter

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As always, everyone here at ActionCOACH Portsmouth and Chichester have had an extremely busy month from workshops and attending expos to planning our next 90 days in business as a team!

Matt Networking

In May our Partnership Manger Matt Mullins was super busy networking around Hampshire and West Sussex, even hosting his very own event at The Park House Hotel in Midhurst!

Matt invited several of our clients to join him and some of the coaches at The Pig to have lunch and to help our clients form new relationship with one another. As well as hosting his own event, Matt attended BNI which is the world’s most successful networking event!

At BNI, he was able to meet new people and let them know about everything that ActionCOACH Portsmouth and Chichester has to offer.

If you have a networking or partnership opportunity for ActionCOACH Portsmouth & Chichester, make sure you get in contact with Matt today!

Chichester Chamber of Commerce Awards 2024

In May, it got announce that two of our clients have been nominated for awards at the Chichester Chamber of Commerce.

Sussex County Dog Training has been shortlisted for ‘Large Business of The Year’ and Chichester Cars has been nominated for ‘Best Customer Service’.

We would like to wish both of our clients and their teams the best of luck for the awards which are being held in June!

 

90 Day Planning

At the beginning of June, the ActionCOACH Portsmouth & Chichester team all sat down to go through their very own 90-day planning and was joined by a special guest, Ralph!

The team worked together to create their 13-week race with each individual goals to achieve by the end of it, all while ensuring that everyone works in collaboration with one another.

In the session, the team decided what the goals were for the quarter and how they were going to use their own skills/role within the business to help to reach them.

To finish off 90 day planning, the team sat down together and ate lunch, which was prepared by Steve.

Planning what you would like to achieve within your business is extremely important as it holds you accountable and keeps you on track. It gives you’re an actionable plan with milestones and set deadlines so you do not steer off the track.

On Thursday 20th June we are at the Marriott Hotel, Portsmouth with our guest speaker James Vincent to go through 90-day planning. In this workshop, you will discover James’ business coaching style and sit down with our industry leading award winning business coaches to plan your next 90-days in business. Together working with our coaches and guests you will create a solid plan of action for your business that you can be hold accountable against.

Book your tickets today!

Click the image above to find out more about GrowthCLUB.

Group Coaching

On Monday 24th June we are hosting a taster group session at our head office in Havant. Within this session you will learn what is group coaching and how it can have a massive positive impact onto your business.

In 2018 Glowsure Insurance joined Group Coaching after they heard about our services after attending one of our events in Portsmouth. Unable to invest into 121 business coaching, Bex and Wes decided that they could manage to come along to group instead. After applying their learnings to their business are continuous showing up, they were able to grow Glowsure Insurance and reach their overall goals. Knowing how much of an impact business coaching has had on their business and having more money within the company, Bex and Wes were able to transition from group to bi-weekly 121 business coaching. They have now been with their coach, Sarah, for a number of years now and continue to thrive together in collaboration.

Watch Glowsure Insurance’s Growth Story.

We still have spaces available for this 3-hour taster session and we welcome businesses across the South to come join us.

To register your interest, click here.

Find Out More About ActionCOACH Portsmouth & Chichester

ActionCOACH Portsmouth & Chichester hosts a wide range of services, tools and assessments to help business owners across Hampshire and West Sussex reach their goals.

If you would like to speak to a team member for more information contact us today.

Customer Service With London City Airport Cleaning Contractor

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In April, our very own Sarah Williams travelled to London to visit GSF for a bespoke customer service training session designed specifically for their workforce who service London City Airport’s cleaning operations.

The GSF team, who work within the airport, frequently interact with travellers passing through, making customer service a critical component of their daily responsibilities. Recognising the importance of exceptional customer service for their client and aiming to enhance their relationship with their contractor, GSF enlisted the expertise of ActionCOACH Portsmouth & Chichester to elevate their team’s skills.

The full-day workshop introduced innovative approaches to customer service, equipping the GSF team with practical strategies they could seamlessly integrate into their daily operations. The training emphasised the significance of understanding travellers’ needs, effective communication, and problem-solving techniques to ensure a positive experience for all airport users.

By investing in their workforce, GSF has not only enhanced their service quality but also strengthened their partnership with London City Airport. This proactive approach to improving customer service is anticipated to foster a more positive working relationship and contribute to the long-term stability and success of their contract.

Through this training, GSF has demonstrated a commitment to excellence and a forward-thinking mind-set, setting a high standard for service within the airport.

Why is customer service training important?

Customer service training is important because it directly impacts the overall customer experience and satisfaction, which are key drivers of business success.

Effective training ensures that employees are equipped with the necessary skills and knowledge to handle various customer interactions confidently and professionally. This not only helps in resolving issues promptly but also creates positive relationships and builds trust with customers.

Additionally, well-trained staff are more likely to deliver consistent, high-quality service, enhancing the brand’s reputation and encouraging customer loyalty. Investing in customer service training also boosts employee morale and engagement, as it empowers them to perform their roles more effectively and feel valued within the organisation.

Ultimately, exceptional customer service can differentiate a company from its competitors, leading to increased customer retention, positive word-of-mouth referrals, and long-term profitability.

Customer service training with ActionCOACH Portsmouth and Chichester

At ActionCOACH Portsmouth & Chichester, we provide a wide range of training programme to businesses across Hampshire, West Sussex and the surrounding counties. Each programme is created to ensure that the goals of the business is achieved and everyone who comes can implement their learnings into their everyday work.

Providing workshops from our head office in Havant to delivering the sessions directly in-house, we are dedicated to ensuring that you get the most out of the programme.

Starting from £200, we can create a programme suited to you, your team and your business.

Find out more

If you would like to speak to the team about our wide range of training programme for your business and team, click here.

Award Wins, Celebrations and Events – April 2024 Recap

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April has been a super busy month for everyone here at ActionCOACH Portsmouth and Chichester! 

Celebrating Our Teams Work Anniversaries 

In April we had two celebrations in the office, Georgie our Office Administrator celebrated her one year working at ActionCOACH Portsmouth and Chichester and Sarah, who is one of our business coaches, celebrated her 7th year! 

Georgie has been a key member of the team ever since she started at our head office in Havant. She ensures that the team’s diaries are correctly managed and that all the in-house events are correctly catered to, as well as making sure that the internal systems and CRMs are up to date and run smoothly. She has made a massive impact not only in the team but also being the first point of contact for many of our clients. 

We also celebrated Sarah in our office too! Sarah is one of our business coaches here at ActionCOACH and she has been with us now for 7 years. 

Sarah plays a fundamental part in ActionCOACH Portsmouth and Chichester’s success, winning many awards over the years including winning ‘Business Coach of the Year’ for the past 2 years. Sarah has impacted many lives and her continuous support to her clients does not go unnoticed, with reviews from her clients highlighting her commitment to them and their businesses. 

 ‘She is passionate about what she does and passionate about her clients and their company’s path to success. I feel like she is part of my team.’ 

As a business, we would like to thank both Georgie and Sarah for all their hard work over the years and look forward to collaborating with them further and continuing to help our clients achieve their personal and business goals. 

Partnering up with HSBC Bank

At ActionCOACH Portsmouth and Chichester, we want to make sure that we partner up with other businesses that can add value to our current and prospecting clients. 

For many years now, we have been working closely with HSBC Bank and together we put on events that add value to many business owners and leaders across the South Coast. On the 22nd of April, Gary, our founder, headed up to the HSBC head office in Whiteley to present to a room full of business owners, focusing on cash within a business. 

With over 17 years of business coaching and 20-plus years in directorship roles, Gary was able to implement his own experiences into the presentation and show business owners ‘How to get more cash into their business’. 

Throughout the rest of 2024, we have several events with HSBC that we would like to invite you to attend, click here to find out more.

Showing Business Owners How To Sell Their Businesses

Working alongside Kingsbrook, we hosted another FREE event for business owners across the South Coast to learn the importance of positioning your business in the best light possible, ready for the business to be sold. 

Like always, the room was filled with business owners and entrepreneurs who were all in attendance to find out more about selling their businesses. The first half was hosted by our very own Sarah Williams who educated everyone about how to build strategies that use growth tools to help take their business to the next level, making it even more attractive to a buyer. 

The second half of the seminar was hosted by Kingsbrook’s Dave Rebbettes and he showed all of the attendees how their services would positively impact the transaction. 

We have a long-standing partnership with Kingsbrook and we are hosting a range of events with them through the rest of 2024.

Head over to the event page of our website to find out more. 

Attending The UK’s Biggest Business Conference, BizX

Halfway through April, we took all of our team to Liverpool to attend BizX! 

BizX is the UK’s biggest business conference and has some of the top speakers in the world take the stage. We were lucky enough to watch Storybrand’s founder Donald Miller talk about the importance of marketing and Jamil Qureshi, one of the world leading psychologists who has worked closely with NASA and is a TEDx speaker. 

The team was in Liverpool for 4-days in total and was able to network with other ActionCOACH teams across the UK and see what works well for each business. In attendance were also some of our clients, which included Amberly Security, Solent Mobility and DSqaured Group Services. 

As coaches, it was great to see our clients passionate about continuous learning and walk away with fresh ideas that they could implement into their own businesses. As well as this, it was a great opportunity for them to connect and see how they could also collaborate with each other in the future. 

On that Thursday evening, our team and guests descended to the Liverpool Arena for the BizX Awards Dinner hosted by Steven Mulhern. 

The whole week was fun and educational, with our clients and ourselves booking on for the conference next year. 

Next year BizX is being hosted in Farnborough and will have the likes of Kevin Sinfield previous rugby England captain, Brad Sugars ActionCOACH’s CEO, Priya Lakhani OBE who is a leading figure in AI and many more.

If you would like to join the team at BizX 2025, click here. 

Showcasing Our Services At Fontwell Racecourse 

To finish off the month filled up with events, Matt, our Partnership Manager and Ellie, our Marketing Executive, attended the B2B Expo at Fontwell Racecourse in West Sussex.

Arriving at Fontwell bright and early the team set up the table for the event filled with more information about ActionCOACH Portsmouth and Chichester services as well as a ‘Spin the Wheel’ with a range of different prizes to be won. 

The event was a massive success with both Matt and Ellie speaking with business owners across West Sussex, showcasing our services, including our FREE events. 

It is super important for businesses, no matter the size to interact with other professionals. Learning about each other services and building relationships that may be important to your business or career in the future. 

Energised by Innovation: Rethinking Customer Service 

In the last week of April, Sarah headed up to London City Airport to meet with the team of GSF. 

GSF has a large cleaning contract with the airport and has invested into their team, including their front of line staff to improve their customer service skills.

Sarah and GSF spent the session brainstorming fresh approaches to customer service and how the team could implement their learnings in to their day to day job. 

Sarah works with a wide range of businesses helping them improve their employees customer service skills and re-engage with the business that they work for. 

If you would like to find out more, click here to speak to a team member today and learn more about how we can help your business. 

Frank Dick Guest Speaks At GrowthCLUB

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On Thursday 28th April we hosted our quarterly GrowthCLUB with Frank Dick as the guest speaker!

To start off the event, we asked each table what their group’s best win was for the last 3 months. We had five entries in total, which were:

  • Vulcan: They had a record-doubled turnover and opened a brand new machine shop.
  • Meridian Medical: They continue to grow and they have had their biggest turnover to date.
  • D Squared: 40% turnover increase and profit. As well as, paying their staff a bonus for all of their hard work.
  • Shepard’s & Solent Mobility Centre: They both have been able to have the best year to date in terms of turnover and profit.
  • Northface Connections: The Managing Director, Kelly Thorne, was able to take time away from the business and through her ongoing relationship with ActionCOACH Portsmouth & Chichester, she was able to trust that her staff was able to continue to run the business without her present. When she returned from a long personal leave, she was able to see how much her staff stepped up and she noticed how the business thrived!

Every GrowthCLUB, we ask for the top wins and ask everyone to vote for a winner. This time round we were able to give out a prize to Northface Connections for their massive win!

As part of business coaching, we help business owners and directors manage their teams and time to ensure that they can take time away from their businesses and have faith that their team will be okay to run the business without them present. Many business owners find this a massive struggle and we are proud to say that our work with Kelly and her team has been successful and she can see the benefits which not just includes growth and profits but also her work/life balance.

After celebrating all of our client’s wins over the last few months, Steve then introduced Frank to take centre stage.

Frank Dick is one of the world’s leading motivational coaches and has a background in sports. He has been recognised for his hard work and dedication to the sporting industry over the years and has helped coach many sportsmen from around the globe.

Having spoken at one of our events before, many of the attendees knew who Frank was and were excited to hear more about his life and his coaching styles. He was able to use his life stories of training some of the best athletes in the world and apply these stories as proof of his coaching style. Everyone in the room was able to take something away from Frank’s talk which included:

  • Why you should be continuously learning
  • Investing in your team
  • The psychology behind being able to adapt, specifically The Yerkes-Dobson Law
  • How important preparation is

When Frank finished, we went around the room and asked what everyone’s key points that they were going to take away were, as well as asking Frank some additional questions. Many people mentioned that you should always come back and focus on the main thing and not be blinked by any other distractions.

To finish off the morning, Frank showed everyone the importance of decompressing after a long day at work and showed everyone a routine that they should follow to unwind from a busy day at work.

We then broke up for lunch where everyone was able to network with one another, speak with our team and have a personal chat with Frank himself. After having lunch, which is fully provided to our guests at the event, we then went back into the conference room and started our 90-day planning.

Every 3 months, we welcome our clients and non-clients to join us to plan their next 90 days in business as the impact that preparation has can be life-changing. This is because you can set goals for yourself and see how you are going to get there. Being able to plan out your next 90 days in business with fellow business owners, directors and our coaches means that if you do have any questions raised you can have the advice and assistance then and there.

In addition to this, many business owners struggle to take the time to sit down and work out a plan of action for how they are going to reach their goals, not only in their business but also in their personal lives. Many of our attendees, join us for GrowthCLUB because they are being held accountable by someone else.

We host GrowthCLUB every 3 months and the tickets for the next event are already on sale. To find out more about June’s event, click here. In addition to GrowthCLUB, we host a wide range of events that businesses across Hampshire and West Sussex have found impactful, head over to our events page to see what is up and coming.

 

Two Award Wins For ActionCOACH Portsmouth & Chichester

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From hosting events with new partnerships to winning awards, we have been all very busy here at ActionCOACH Portsmouth and Chichester.

Kingsbrook

In January, we hosted our first event with our newest partner Kingsbrook.

Kingsbrook is a family-run business that has been operating for the last 30 years, helping business owners sell their businesses. We welcomed businesses across Hampshire and West Sussex to our seminar at the Marriott Hotel, where we uncovered the importance of using tools like Valuebuilder to increase the profits in your business to optimise its sale price and attract any prospecting buyers.

The event was a massive success with many business owners walking away with the answers to their questions and we are excited to host more events like this one with Kingsbrook in the future.

At the end of this article, there is a FREE ValueBuilder resource that will help you discover the weaknesses within your business, so you know what areas to improve on.

 

Business Coach of The Year

In the world of business coaching, coaching is much more than short-term success, it is a broken-down journey that transforms businesses and personal lives for longevity. Our coaches work hard to implement strategies into businesses and change the mindset of business owners across Hampshire and West Sussex,

On the last weekend of February, Steve travelled up to Birmingham for an ActionCOACH UK conference and luckily stayed longer than he expected to accept two awards for our office!

Steve walked away with ‘Best Client Results 2024’ Southern Central Region for his work collaborating with Meridian Medical. Meridian Medical is a leading medical device manufacturer and has been working with Steve for the last 5 years. In that time they have had an 800% Net Profit Increase and have doubled their sales!

James, their director said, “We met with our business coach [Steve Mullins] and he just really understood”. If you would like to know more about Meridian Medical’s Growth, click here to watch their story.

Shortly after this win for Steve, our very own Sarah Williams was awarded ‘Business Coach of The Year 2024’ Southern Central Region for the third year running!  However, Sarah was unable to collect this win herself as she was on holiday in Iceland.

We are so proud that Sarah has won this award for the third time and it is great to know that all of her hard work and dedication has been recognised by the wider community of coaches.

Welcoming Ellie onto the Team

Ellie Lovell joined the ActionCOACH team in December and has settled well into her role as a Marketing Executive and has already created and implemented new strategies into the business. Having a varied background in marketing, Ellie brings a strong understanding of SEO and social media marketing to the team.

“I feel like I have settled in well here at ActionCOACH Portsmouth & Chichester – Can’t believe it has almost been 3 months since starting my role. I am super excited to see where things go and I have already seen traction in growth across our marketing channels”.

Ellie is a massive advocate for personal branding on social media channels like LinkedIn and created a powerful post that has over 30,000 impressions and continues to post content relating back to ActionCOACH. Outside of work, Ellie loves going to the gym, socialising and travelling with her friends – She has already racked up 1,800 miles this month from going to Dublin, Manchester and London.

FREE Resouces

ValueBUILDER

Key Dates 2024

2024 Events

FREE Business Coaching 

More About ActionCOACH Portsmouth & Chichester

ActionCoach Portsmouth and Chichester is a leading business coaching company that helps businesses in Hampshire and West Sussex across multiple industries.

Our expert team of business coaches work closely with business owners who are looking to sell their businesses. Together they work in collaboration to build a robust strategy that has a clear end goal of maximising the value of the business.

Contact Us To See How We Can Help

If you would like to speak to one of our dedicated team members today about our services, contact us today!

Kingsbrook: How To Increase The Value of Your Business

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On Wednesday 24th January with hosted a seminar at the Marriott Hotel in Portsmouth about ‘How to Increase The Value of Your Business’ in Partnership with Kingsbrook.

The whole event was a massive success with many businesses across Portsmouth and Chichester in attendance. 

Sarah, who is one of our coaches who specialises in our Valuebuilder product started off the morning by showing how preparing your business for sale will highlight any weaknesses that you can tackle before the sale which will ultimately increase the value of your business. 

Value Builder is a tool that has been used by thousands of businesses across the world to help them increase their overall profits. One of the main key points Sarah mentioned was the importance of removing yourself as a key person in the business.

As a business owner, you might find that every problem falls back onto you or you have an employee who only knows how a fundamental area of the business works. Both of these things can cause a risk within your business if you are unable to delicate tasks. This might create a difficult position when selling as if you want to walk away, a buyer might feel like the business won’t be able to run efficiently due to the operations not being streamlined, this is similar to having an employee that only knows how a certain area of the business works. 

Additionally, if your business solely relies on another organisation to run this is a massive risk as if this business fails, your business will be under the chopping block. 

By delegating tasks and reducing your reliance on people and other organisations, you will reduce risk significantly. 

After a break, we welcome Chris Taylor from Kingsbrook to present. Kingsbrook is a family-run business that has been running for the last 30 years and has helped over 1,500 businesses in the UK secure a buyer and get over the finishing line. 

There are many factors as to why a business owner would like to sell, a lifestyle change, an entrepreneur no longer gets fulfilment due to management politics or it is simply because the business growth has allowed an opportunity for the owner to step away. 

Kingsbrook uses its 30 years of experience and contacts to market businesses to the right buyer. They find the value in asking the right questions and ensuring that the new buyer ‘knows why’ they want to purchase the company as well as how they will positively impact it. 

When selling a business, many business owners struggle with due diligence. Kingsbrook understands this and provides a team of experts to help you along the way providing you with a Project Manager, Researches and Business Analysts who all help prepare the company for sale through to the completion of the sale. 

ActionCOACH Portsmouth and Chichester and Kingsbrook have formed a partnership with one another to ensure that all businesses are in the best position possible to maximise the overall value. 

Working alongside one of our coaches will help your business’s operations so it can continue to function without you as a key member of the team, all while continuing with growth overall. When the business is ready, Kingbrook will then work alongside you to get your company onto the market. 

More About ActionCOACH Portsmouth & Chichester 

ActionCoach Portsmouth and Chichester is a leading business coaching company that helps businesses in Hampshire and West Sussex across multiple industries.

Our expert team of business coaches work closely with business owners who are looking to sell their businesses. Together they work in collaboration to build a robust strategy that has a clear end goal of maximising the value of the business.

We host a number of valuable events that we invite everyone to join. Find out more about out 2024 events here.

Contact Us Today! 

If you would like to speak to Sarah or one of our coaches today about Value Builder or starting business coaching contact us today! 

Remember we do offer a FREE business coaching session.