In April, our very own Sarah Williams travelled to London to visit GSF for a bespoke customer service training session designed specifically for their workforce who service London City Airport’s cleaning operations.
The GSF team, who work within the airport, frequently interact with travellers passing through, making customer service a critical component of their daily responsibilities. Recognising the importance of exceptional customer service for their client and aiming to enhance their relationship with their contractor, GSF enlisted the expertise of ActionCOACH Portsmouth & Chichester to elevate their team’s skills.
The full-day workshop introduced innovative approaches to customer service, equipping the GSF team with practical strategies they could seamlessly integrate into their daily operations. The training emphasised the significance of understanding travellers’ needs, effective communication, and problem-solving techniques to ensure a positive experience for all airport users.
By investing in their workforce, GSF has not only enhanced their service quality but also strengthened their partnership with London City Airport. This proactive approach to improving customer service is anticipated to foster a more positive working relationship and contribute to the long-term stability and success of their contract.
Through this training, GSF has demonstrated a commitment to excellence and a forward-thinking mind-set, setting a high standard for service within the airport.
Why is customer service training important?
Customer service training is important because it directly impacts the overall customer experience and satisfaction, which are key drivers of business success.
Effective training ensures that employees are equipped with the necessary skills and knowledge to handle various customer interactions confidently and professionally. This not only helps in resolving issues promptly but also creates positive relationships and builds trust with customers.
Additionally, well-trained staff are more likely to deliver consistent, high-quality service, enhancing the brand’s reputation and encouraging customer loyalty. Investing in customer service training also boosts employee morale and engagement, as it empowers them to perform their roles more effectively and feel valued within the organisation.
Ultimately, exceptional customer service can differentiate a company from its competitors, leading to increased customer retention, positive word-of-mouth referrals, and long-term profitability.
Customer service training with ActionCOACH Portsmouth and Chichester
At ActionCOACH Portsmouth & Chichester, we provide a wide range of training programme to businesses across Hampshire, West Sussex and the surrounding counties. Each programme is created to ensure that the goals of the business is achieved and everyone who comes can implement their learnings into their everyday work.
Providing workshops from our head office in Havant to delivering the sessions directly in-house, we are dedicated to ensuring that you get the most out of the programme.
Starting from £200, we can create a programme suited to you, your team and your business.
Find out more
If you would like to speak to the team about our wide range of training programme for your business and team, click here.
